1. Return Information 

In order to give you the best shopping experience, we have the Product Return Service. If the item(s) / merchandise the customer received does not satisfy or has quality issue, please feel free to contact LEBODY USA customer service by live chat, WeChat, or email to request for a Return Merchandise Authorization # (RMA#) and an RMA Specialist will review your request.

 

We apologize for the inconvenience; LEBODY USA will not accept returns on the following: 
 

• Used cream, lotion or gel
   

2. Return Guidelines 
 

For all Returns, the customer must contact LEBODY USA to obtain an RMA# within 10 days upon receipt of shipment. We consider receipt of shipment based on USPS delivered date.

Returning item(s) / merchandise that do not have prior authorization / RMA# will be rejected.

All item(s) / merchandise with an RMA# must be postmarked and received within 10 days after RMA# was issued.

All returning item(s) / merchandise must be with all of the original packaging and accessories. LEBODY USA will need to receive and inspect the returning item(s) / merchandise before a refund is given.

 

(A) For returns of unopened box with customer’s reason, 10% restocking fee will be applied.

(B) For returns of opened box with customer’s reason, 20% restocking fee will be applied.

 

LEBODY USA does not process exchanges. If the customer would like to purchase other items, please submit a new order for the desired replacement(s).

If the returning item(s) / merchandise does not meet the Return Policy criteria of (RMA #, unused, and in new condition with all of the original packaging and accessories), the customer will be given the option to have the returning item(s) / merchandise shipped back to him / her at their own expense and no refund will be given.

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3. Return Shipping Cost 
 

If the return is due to LEBODY USA’s error, such as we shipped the incorrect item(s) / merchandise, the item(s) / merchandise was damaged upon arrival, or defective item, LEBODY USA will be responsible for the return shipping cost.

If the return is due to the customer’s error, such as the customer ordered incorrect item(s) / merchandise, or the customer wants to return for no apparent reason, the customer shall be responsible for the return shipping cost.

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4. Return Procedure 

Step 1: 
Make sure the order Status is Completed on LEBODY USA. Send an email to LEBODY USA. LEBODY USA must know your order number and state reason of return. A return request must be submitted within 10 days upon receipt of shipment. Customers are required to take photos of the item(s) / merchandise and package. 

Step 2: 
LEBODY USA RMA Specialist will review the return request and will notify the customer of approval or denial (Return Policy) and instructions on how to proceed. 

Step 3: 
Please follow the instructions from LEBODY USA RMA Specialist and return the item(s) / merchandise (Unused and in new condition with all of the original packaging and accessories). Also include the RMA# on the Package issued by the RMA Specialist or the return request will be denied.

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Ship To:

LEBODY USA RETURN
RMA# XXXXXX 
16071 Willets points Blvd #L1
Whitestone, NY 11357 
 

Step 4: 

LEBODY USA RMA Specialist will inspect and process the customer’s return when the package is received. A 10%-30% restocking fee may be applied to the refund amount if the returning item(s) / merchandise returned are not in the original condition as it was shipped to the purchaser.